Introduction
Welcome to Epic Transcription. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share information when you visit our website and use our services.
Information We Collect
- Personal Information
We collect personal information that you voluntarily provide to us when you register on our website, express an interest in obtaining information about us or our services, participate in activities on the website, or otherwise contact us. The personal information we collect may include:
- Name
- Contact information (such as email address and phone number)
- Billing information
- Any other information you choose to provide
- Health Information
As a medical transcription service, we may collect and process health information provided by you or your healthcare provider. This information is protected under the Health Insurance Portability and Accountability Act (HIPAA) and other relevant laws.
How We Use Your Information
We use the information we collect in the following ways:
- To provide, operate, and maintain our services
- To improve, personalize, and expand our services
- To understand and analyze how you use our services
- To develop new products, services, features, and functionality
- To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- To process your transactions and manage your orders
- To send you emails
- To find and prevent fraud
- To comply with legal obligations
Data Security
We use administrative, technical, and physical security measures to help protect your personal information. These measures include:
Administrative Security Measures: Access controls to limit who can view or access your information, regular security training for employees, and comprehensive privacy policies and procedures.
Technical Security Measures: Encryption of data during transmission and storage, secure socket layer (SSL) technology to safeguard your information during transmission, and regular security assessments and monitoring to detect and respond to potential security threats.
Physical Security Measures: Secure locations for our servers and restricted access to physical premises where personal data is stored.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under age 18, we will take steps to delete such information from our records.